Terms & Conditions
RESERVATIONS AND PAYMENTS
Full payment is required at the time of booking, to confirm the reservation.
This website accepts payments in Sri Lankan Rupees (Rs/LKR) and/or United States Dollars (US$) only.
Please note that neither Lotus Paradise (Pvt) Ltd nor the Hotel owning Company it represents on this website will be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.
Please note that the bank transaction fee will be non-refundable under any circumstances, for online reservations.
RATES
Room rates are inclusive of service charge and applicable government taxes.
The rates listed on the online booking engine may vary depending on whether the guest is a Sri
Lankan, Sri Lankan resident visa holder or a foreign national. Each section may have different
rate structures depending on the offers available and the guest will be able to make a reservation
depending on whether all the criteria’s of the booking conditions are met. If all the requested
criteria’s are not met, Lotus Paradise (Pvt) Ltd has the liberty to request the guest to amend the
reservation or cancel the reservation
Rates for Sri Lankans /
Sri Lankan resident visa holders
Sri Lankans and Sri Lankan resident visa holders are eligible to book the Sri Lankan rate made available through the online booking engine.
The guest making the reservation should enter the requested information which will be used to verify authenticity. Verification (Sri Lankan National ID or the Sri Lankan Resident Visa) will also be requested at the hotel during check-in to avoid any confusion.
If a guest books the Sri Lankan rate and a foreign national(s) is a part of the group, the standard foreign rate will be charged from that guest(s) at the hotel during check in.
If a foreign national does book the Sri Lankan rate, then the difference between the Sri Lankan rate and the standard foreign rate will have to be paid at the hotel during check in.
Rate Changes
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Lotus Paradise (Pvt) Ltd
Since the rates are changed/amended frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the ‘no refund’ period of the cancelation policy it is not possible to change/amend the original rate the reservation was confirmed under.
DEFAULT CANCELLATION POLICY
Cancellation Policy of the respective offer as indicated in the offer page and reservation voucher will be applicable.
In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
For cancellations within the stipulated time period, please complete the cancellation request form and submit it for completion of request.
PEAK PERIOD CANCELLATION POLICY (20TH DECEMBER – 15TH JANUARY)
No Amendments or cancellations can be made. The reservations made are non-transferable. If cancelled or amended, 100% of the total stay will be charged. However, please note that the transaction fee is non-refundable under any circumstances.
ACCOMMODATION CHILD POLICY
ACCOMMODATION
CHILD POLICY
A maximum of 4 persons can be accommodated in each category with 2 adults and 2 children or 3 adults and 1 child. Guests aged 06 years and above are considered adults and guests below 06 years are considered children.
Child Rates
0-6 years- Free of charge when sharing parents’ room, excluding extra bed
A separate charge will be applicable for any extra beds.
GENERAL TERMS AND CONDITIONS
Check-in time is 14.00hrs and check-out time is 11.00hrs. Early check-in and late check-out may be granted subject to availability upon arrival or on the day of departure. Additional charges may apply.
A late check-out or early check in can be accommodated for 2 hrs.
A special rate per hour rate for late check-outs after the 2 hrs grace period.
Please note all meals are served on a set menu. All special requests and preferences will be on request and subject to availability. The Resort may change the meal setup depending on occupancy levels.
LEGAL TERMS
WEB SITE USER AGREEMENT
This Web Site is owned and operated by LOTUS PARADISE (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 162/19 Wathuregama Ahungalla, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “LOTUS PARADISE”).
By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of LOTUS PARADISE is also annexed hereto for your reference.
TERMS AND
CONDITIONS OF USE
TERMS AND CONDITIONS OF USE
This Web Site is owned and operated by LOTUS PARADISE (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 162/19 Wathuregama, Ahungalla, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “LOTUS PARADISE”).
By accessing and using this Web Site, you agree to be bound by the terms and conditions of use, set out herein below. The attached terms of online reservations will apply, when you make your reservations online and shall form part and parcel of this Agreement. The Principals of Data Protection of LOTUS PARADISE is also annexed hereto for your reference.
ONLINE RESERVATIONS
GENERAL TERMS & CONDITIONS
1. SCOPE: LOTUS PARADISE ONLINE
These General Terms & Conditions apply to reservations made personally using the worldwide Lotus Paradise Web Site hotel reservation system. Reservations of more than five rooms may be made by sending a request to our reservations department. Reservations are binding, once the details have been confirmed.
2. CURRENCY CONVERSION POLICY
This website accepts payments in Sri Lankan Rupees (Rs/LKR) and/or United States Dollars (US$) only.
Please note that neither Lotus Paradise (Pvt) Ltd nor the hotel it represents on this website will be liable for any exchange rate losses/gain due to any transactions/refunds processed, irrespective of customer’s credit/debit card currency.
3. TRANSFERS
The rates will be calculated upon the mileage and the given rates are one way transfer rates (pick up or drop).